Roles & Responsibilities

· Achieve individual sales targets and contribute to the success of the parts department.

· Promote parts during sales promotions and ensure efficient operations to meet customer needs.

· Professionally handle customer inquiries, including unavailable parts, offering alternative solutions and following up on availability.

· Ensure inventory management follows DPOK principles at branches or Quick Service Centers (QSC).

· Use the NAP (Non-Available Parts) format for back orders and provide feedback to the inventory team for better stock availability.

· Possess a strong understanding of automotive parts and their functions to provide accurate product recommendations.

· Proficient in using automotive software, including EPC (Electronic Parts Catalog), SAP, and related tools.

· Comply with finance department directives regarding cashier duties.

· Ensure all pending ERP transactions are cleared promptly.

· File and follow up on estimates to maximize conversion of inquiries into sales opportunities.

· Adhere to 5S principles to maintain a well-organized and efficient work environment.