At TrustyGCC.com, we strive to provide high-quality services to help companies find the best talent in the GCC region. We understand that sometimes unforeseen circumstances may require you to request a refund. This Refund Policy outlines the terms and conditions under which we will issue a refund for paid listings on our job portal.

1. Eligibility for Refund

Refunds will only be issued under the following circumstances:

Technical Issues: If there is a technical issue on our platform that prevents your job listing(s) from being published or displayed for an extended period, and we are unable to resolve the issue within a reasonable time frame (usually 48 hours).

Billing Errors: If you have been charged incorrectly for services you did not request, such as being billed for additional listings or features you did not select.

Duplicate Payment: If the same service is billed multiple times due to a processing error on our side.

2. Non-Refundable Circumstances

We do not offer refunds under the following circumstances:

Change of Mind: If you change your mind about listing a vacancy or using our services after payment has been processed.

Expired Listings: Listings that have expired or been removed due to inactivity or non-compliance with our Terms of Service.

Failure to Meet Recruitment Needs: If your job listing(s) do not result in hires or qualified applicants, as we cannot guarantee specific outcomes from our platform.

Listing Modifications: If the content or format of your listing(s) is modified after posting, no refund will be issued. However, we offer the ability to update or edit listings as needed.

3. Refund Request Process

To request a refund, please follow these steps:

Submit a Request: Contact our support team at [support@trustygcc.com] with your request for a refund. Please include the following details:

Your company name
Invoice number or payment receipt
A brief explanation of why you are requesting a refund
Review by TrustyGCC: Our team will review your request and investigate the circumstances surrounding the issue. We aim to respond within 5 business days.

Refund Decision: If your refund request is approved, we will issue the refund to the original payment method used within 14 business days. You will receive an email notification once the refund has been processed.

4. Refund Amount

Refunds will be issued in the amount of the payment made for the affected listing or service, minus any transaction fees (if applicable) or costs associated with the service already rendered. In some cases, partial refunds may be issued based on the nature of the request.

5. Account Suspensions or Violations

If your account is suspended or terminated due to a violation of our Terms of Service, Refunds will not be issued, and any remaining listings will be removed without notice.

6. Changes to This Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the updated policy will apply to all future transactions.

Contact Information

For any questions or concerns regarding this Refund Policy, or to request a refund, please contact us at:

Email: [support@trustygcc.com]
Website: [www.trustygcc.com]